Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order has been fulfilled, you will receive another email notification confirming any relevant tracking information. Shipping fees are non-refundable in the case of returns.

If you need to make changes or cancel your order, please contact us as soon as possible and quote your specific order number.

Orders over £200 qualify for free UK shipping. This will be automatically applied at checkout. 

Standard shipping is £4.95

Express shipping is £10

All international shipping is £20.

Shipping times vary depending on your location. UK orders can typically take 2-5 business days. You will receive a tracking number once your order has shipped. International shipping takes approximately 2-11 business days.

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on the destination. If your country is not listed for international shipping at checkout, please contact us and we will assist you.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to protect your information.

We hope you love your Sims Wear products. However, if for any reason you aren’t happy with your order, items can be returned or exchanged within 14 days of your order’s delivery date.

All returned items must be in their original, unworn, unwashed condition, including all tags. We do not offer free returns, the customer is responsible for covering the return shipping cost. All items should be sent with recorded delivery. Sims Wear does not take responsibility for any returning items that are lost in transit. For exchanges, Sims Wear will cover the shipping cost for sending out the new item.

To arrange a return or exchange, please contact us.

Refunds for returned items will be processed once we receive your unwanted items back within 14 days of delivery, provided the item(s) are in their original, unworn, unwashed condition, including all tags.

Refunds will be processed within 14 days of Sims Wear receiving the items back, using the same payment method the customer used for the original purchase.

We offer a wide range of sizes to ensure the perfect fit for every man. Our sizes typically range from Small (S) to Extra Large (XL), but specific size availability can vary by product. Please refer to the sizing information on each specific product description for detailed measurements and tips on finding your ideal size.

If you ever have any questions on sizing you can just get in touch with us!

We recommend checking our detailed size guide on each product page for specific measurements, as sizes vary from product to product. If you're unsure, consider comparing the measurements with an item of clothing you already own. If you need further assistance, get in touch with our customer service team.

Currently, we do not offer custom tailoring or alterations.

We exclusively use natural fibre materials in all our products. We do not use any synthetic materials. Our focus on high-quality natural materials ensures comfort and durability. Our collections feature a range of fabrics including Supima Cotton, Merino Lambswool and grade-A nomadic Cashmere. Each product page provides detailed information about the materials used in that specific item.

Both Wool and Cashmere are natural protein fibres. They are naturally antibacterial and odour-resistant, and need only to be washed sparingly

We recommend you air out your knitwear to minimise washing - this means hang them over the back of a chair outside on a dry night. When you do want to wash them, you should use a soft enzyme-free detergent such as Woolite or The Steamery’s wool detergent. Either wash by hand, or if your machine has a wool setting then set it to that. It is best to set the temperature and spin to the lowest setting (the combination of heat and friction are what cause wool to shrink).

When it comes to drying, lay them out flat on a dry towel and leave to air dry. This might take a while, but is the only way for it.

Much like the jumpers, our t-shirts are luxury pieces. As a result we would strongly suggest steering clear from those hot washes and scary machines called dryers. If one of our t-shirts were to come into contact with a dryer, there's a good chance they wouldn't come out looking great.

As a result, we suggest washing your t-shirt on a temperature no higher than 30 (cold is better), and letting it air dry.