FAQs

Both Wool and Cashmere are natural protein fibres. They are naturally antibacterial and odour-resistant, and need only to be washed sparingly

We recommend you air out your knitwear to minimise washing - this means hang them over the back of a chair outside on a dry night. When you do want to wash them, you should use a soft enzyme-free detergent such as Woolite or The Steamery’s detergent. Either wash by hand, or if your machine has a wool setting then set it to that. This usually equates to the lowest temperature setting and lowest spin (the combination of heat and friction are what cause wool to shrink).

When it comes to drying, lie them out flat on a dry towel and air dry. This might take a while, but is the only way for it.

Much like the jumpers, our t-shirts are luxury pieces. As a result we would strongly suggest steering clear from those hot washes and scary machines called dryers. If one of our t-shirts were to come into contact with a dryer, there's a good chance they wouldn't come out looking great.

As a result, we suggest washing your t-shirt on a temperature no higher than 30 (cold is better), and letting it air dry.

We offer a wide range of sizes to ensure the perfect fit for every man. Our sizes typically range from Small (S) to Extra Large (XL), but specific size availability can vary by product. Please refer to the sizing information on each specific product description for detailed measurements and tips on finding your ideal size.

We recommend checking our detailed size guide on each product page for specific measurements, as sizes vary from product to product. If you're unsure, consider comparing the measurements with an item of clothing you already own. If you need further assistance, our customer service team is happy to help on our Contact Us page.

We offer a return and exchange policy within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Shipping, Returns & Refunds page for instructions on how to initiate a return or exchange.

Shipping times vary depending on your location. UK orders can typically take 2-5 business days. You will receive a tracking number once your order has shipped. International shipping takes approximately 2-11 business days.

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on the destination. Please check our Shipping, Returns & Refunds information page for details on international shipping options and rates. If your country is not listed for international shipping at Checkout, please Contact Us and we will assist you.

We exclusively use natural fibre materials in all our products. We do not use any synthetic materials. Our focus on high-quality natural materials ensures comfort and durability. Our collections feature a range of fabrics including Supima Cotton, Merino Lambswool and grade-A nomadic Cashmere. Each product page provides detailed information about the materials used in that specific item.

Proper care will extend the life of your garments. We recommend following the care instructions provided on the card with your order. For more information please see our Garment Care page.

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order's progress on the courier's site.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to protect your information.

You can reach our customer support team via email at info@simswear.com, or by using the Contact Us form on our website. Our team will aim to get back to you within 2 working days.

You can sign up for our newsletter by entering your email address at the bottom of our homepage or during checkout. As a subscriber, you'll receive infrequent updates on new arrivals, special promotions, and more.

Currently, we do not offer custom tailoring or alterations.

If you need to make changes or cancel your order, please us the Contact Us page as soon as possible and quote your specific order number.