Coffee Coaster

Size & fit

How to measure

To make sure your jumper will fit exactly how you want it, we suggest you take the measurements corresponding to the diagram above from an existing jumper in your collection.

You can then match those measurements to our size chart.

If you're still not sure, just get in touch. We'll be happy to help out!

Want to try before you buy? Come and visit it us at our East London Studio in Hackney (appointment only - please contact us to book).

product care

Don’t be scared - wash your knits with confidence!

Think of your knitwear like a loyal friend (or your favorite pair of leather shoes). Treat them right, and they’ll be with you year after year, looking and feeling amazing.

Here’s the lowdown on keeping your knits in tip-top shape:

step 1 - airing out

If there are no obvious blemishes, air your knit out overnight on a dry night to remove any unwanted odours. Wool and Cashmere are naturally antimicrobial, and this is a surprisingly effective process.

step 2 - washing

Hand wash gently in cool water with a wool-safe detergent. We always recommend hand washing over machine washing.

However, if you want to machine wash, turn your knit inside out and place in a laundry bag to reduce friction. Use a wool detergent and a gentle or wool cycle with low temperature (20℃) and low spin (400rpm).

We cannot take responsibility for any laundry mishaps.

step 3 - drying

Roll your knit in a towel to soak up excess water. Then reshape it while it’s damp and let it dry flat. Whatever you do, avoid wringing or hanging your knits when wet—they hate it and will lose their shape.

step 4 - de-pilling and storing

De-pill with a fabric shaver to smooth away those fuzzy bits. These are just loose fibres in the yarn from the knitting process, so once they’re out the way, pilling slows right down.

When storing, fold, don’t hang. This prevents your knit from stretching out and losing shape.

For more knit-care info check out our complete care guide.

Why you'll love this

Don't believe us when we say our knits use the softest lambswool in the business?

Well this is our way of backing up what we say with good, hard evidence. This knitted coffee coaster is made from the exact same superfine merino lambswool as all our knits, so you can check for yourself that our pieces are not only as soft as we say, but the colour, weight and quality is as you want.

Don't drink coffee? No worries. You can use it for your weeknight Margherita instead. Or, if you'd rather send it back to us for a full refund once you've checked the quality and colour, that's cool too. The £10 price includes free UK postage and instructions on free UK returns.

Shipping

what is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order has been fulfilled, you will receive another email notification confirming any relevant tracking information. Shipping fees are non-refundable in the case of returns.

Can I change or cancel my order after it's been placed?

If you need to make changes or cancel your order, please contact us as soon as possible and quote your specific order number.

How much is shipping?

*FREE STANDARD UK SHIPPING UNTIL CHRISTMAS BECAUSE THE WEATHER IS GETTING COLD AND YOU NEED KNITWEAR, NOW*

In normal circumstances shipping rates are as below:

Orders over £200 qualify for free UK shipping. This will be automatically applied at checkout.

Standard shipping is £5

Express shipping is £10

All international shipping is £20.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on the destination. If your country is not listed for international shipping at checkout, please contact us and we will assist you.

Returns

What is your returns policy?

We hope you love your Sims Wear products. However, if for any reason you aren’t happy with your order, items can be returned or exchanged within 14 days of your order’s delivery date.

All returned items must be in their original, unworn, unwashed condition, including all tags. We do not offer free returns, the customer is responsible for covering the return shipping cost. All items should be sent with recorded delivery. Sims Wear does not take responsibility for any returning items that are lost in transit. For exchanges, Sims Wear will cover the shipping cost for sending out the new item.

To arrange a return or exchange, please contact us.

When should I expect my refund?

Refunds for returned items will be processed once we receive your unwanted items back within 14 days of delivery, provided the item(s) are in their original, unworn, unwashed condition, including all tags.

Refunds will be processed within 14 days of Sims Wear receiving the items back, using the same payment method the customer used for the original purchase.

About knitted-to-order

When you choose knitted to order, you're getting the exact same high-quality knitwear - just made especially for you, and at a lower price. Think: luxury, more value, less waste.

The only trade-off? You'll need to wait for our next production run for your piece to arrive. But hey, good things take time. Delivery will be 2-3 months after order deadline.

So why do we do it this way? Simple. We're on a mission to make exceptional knitwear more accessible, while cutting down on waste. This avoids overproduction and unnecessary stock and that saves us money. We pass those savings on to you. Win-win.

Worried it won’t fit? No stress. If we’ve got your size in stock, we’ll swap it. If not, we’ll make sure you’re included in the next production run.

Want to try before you buy? Come and visit it us at our East London Studio in Hackney (appointment only - please contact us to book), or check out our busy Pop-up & Events schedule.